We are confident that we will deliver a high quality of service in all respects. If, however, there is an aspect of our service with which you are unhappy, please raise this with Paul Critchley by telephone on 020 3096 7500 or by email at paul.critchley@pcm-law.net.

We will try and resolve any problem quickly and operate an internal complaints handling system to help us resolve the problem between ourselves (a copy is available upon request). If for any reason we are unable to resolve the problem between us, then we are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through the Solicitors Regulation Authority and the Legal Ombudsman.

The Legal Ombudsman can be contacted as follows:

Postal address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

Normally, you will have to bring your complaint to the Legal Ombudsman within six months of receiving a final response from us about your complaint and six years from the date of the act or omission giving rise to the complaint or alternatively three years from the date you should reasonably have known there are grounds for complaint (if the act/omission took place before 6 October 2010 or was more than six years ago).